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Accessibility Policy

Our Commitment

Blackline Management Corporation (“Blackline”, “we”, “us”, or “our”) is committed to treating all individuals in a way that allows them to maintain their dignity and independence. We believe in inclusion and equal opportunity, and we are committed to meeting the needs of people with disabilities in a timely manner by preventing and removing barriers to accessibility in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Scope

This policy applies to all employees, contractors, and visitors of Blackline Management, as well as to any members of the public who access our services or interact with our website.

Website Accessibility

Blackline is dedicated to ensuring that our website is accessible to the widest possible audience, regardless of technology or ability. We are actively working to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and to ensure ongoing improvements.

Measures we are taking include:

  • Using clear and simple language wherever possible

  • Ensuring high-contrast text and responsive design for readability

  • Providing alternative text for images

  • Designing the website to be navigable by keyboard and screen readers

  • Regular testing and updates to improve user experience for individuals with assistive technologies

If you encounter any accessibility barriers while using our website, please let us know so we can address them promptly.

Accessible Services

We strive to provide services that accommodate individuals with disabilities, including:

  • Communicating in accessible formats upon request

  • Arranging for accessible meetings or property viewings

  • Ensuring that our documents are available in alternate formats

  • Training staff on how to interact and communicate effectively with people with various disabilities

Assistive Devices, Support Persons & Service Animals

  • Individuals may use personal assistive devices when accessing our services.

  • Support persons are welcome to accompany individuals with disabilities.

  • Service animals are permitted in areas of our premises that are open to the public.

Training

We provide accessibility training to all employees and contractors who deal with the public or participate in developing our policies, practices, or procedures. This includes:

  • An overview of the AODA and its standards

  • Human rights obligations related to people with disabilities

  • How to interact with individuals with various types of disabilities

  • How to use assistive devices, service animals, and support persons

Feedback

We welcome feedback about how we provide accessible services. Feedback can be provided in the following ways:

  • Phone: (519) 781-1000

  • Email: info@blacklinecorp.com

  • Mail: 133 Weber Street North, Suite 3-181, Waterloo, ON N2J 3G9

Feedback can be provided anonymously. We will respond in a format that is accessible to the individual, if requested.

Modifications To This Policy

Any policies of Blackline that do not respect and promote the dignity and independence of people with disabilities will be modified or removed. We review our accessibility policies regularly to ensure compliance and continuous improvement.